The most common complaint clients have about their lawyers is not about the quality of the legal work. It is about communication. "What is the status of my matter?" "How much have we spent so far?" "Where is the latest draft?" These are basic questions that should have instant answers. In most law firms, they require an email, a wait, and a manual update.
This information gap is not inevitable. It is a product of law firms using tools designed for internal workflow (matter management systems, document repositories, time tracking) without giving clients a window into the process.
Every pitch.law client receives access to a secure portal powered by PitchCraft. The portal provides a real-time window into the matters we handle on their behalf, with no intermediary and no delay.
Matter Dashboard. Each active matter is visible with its current status, key dates, responsible team members, and recent activity. Clients can see at a glance which matters are in progress, which are awaiting their input, and which have upcoming deadlines.
Document Access. All matter-related documents — drafts, final versions, correspondence, filings — are accessible through the portal with full version history. No more searching through email attachments or requesting document resends.
Activity Feed. Every significant action on a matter generates an entry in the activity feed: a document uploaded, a filing submitted, a deadline approached, a task completed. Clients stay informed without scheduling calls or sending check-in emails.
Cost Visibility. For matters with agreed budgets, the portal shows current spend against budget in real time. For fixed-fee engagements, the agreed scope and price are visible. For matters billed on time, activity is logged transparently.
The portal is protected by two-factor authentication and role-based access controls. Different team members at the client organisation can have different visibility levels: a general counsel sees everything, a paralegal sees assigned matters, an external advisor sees specific documents. All access is logged and auditable.
Documents shared through the portal are served from the same secure infrastructure that hosts our internal matter management — not from a separate file-sharing service with its own security model.
The client portal is not an add-on or a premium feature. It is a direct expression of our approach to legal services: that transparency is the foundation of trust, that clients should never be in the dark about work they are paying for, and that technology should eliminate communication overhead rather than create it.
Combined with our fixed-fee model and productised service delivery, the portal completes the picture: clients know what they are paying, can see what is being done, and have direct access to the people doing it. No layers, no account managers, no information gatekeeping.
The portal is your window into all pitch.law services, including AI-Powered Trademark Clearance, Brand Monitoring & Online Enforcement, Contract Studio, and IP Cost Estimator.
Is the client portal included with all engagements?
Yes. Every pitch.law client receives portal access as standard. It is not a premium add-on or optional feature. We believe transparency should be the default, not an upgrade.
How secure is the portal?
The portal is protected by two-factor authentication and role-based access controls. All documents are served from the same secure infrastructure as our internal matter management system. All access is logged and auditable.
Can different team members have different access levels?
Yes. Role-based access controls allow you to give different visibility levels to different people: a general counsel sees all matters, a paralegal sees assigned matters, and an external advisor might see only specific documents.
Can I track costs in real time?
For fixed-fee engagements, the agreed scope and price are always visible. For matters with agreed budgets, the portal shows current spend against budget in real time. For hourly matters, activity is logged transparently with full detail.
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